Return & Refund Policy


Once an order is placed, it enters our processing queue immediately. Due to the speed and efficiency of our order preparation, we are unable to cancel orders once they have been confirmed. We appreciate your understanding and are dedicated to ensuring a quick and seamless delivery experience.


We do not offer refunds for personalized items. We’re happy to correct any issues with a replacement or a gift card.


We will replace items if they are defective or damaged. If you need to exchange a defective item for the same item or if you’d like to exchange one item in normal condition for another item, send us an email at


Due to the customized nature of personalized items, we cannot offer returns. Your personalized jewelry is designed just for you! However, if there is a defect with your order we will replace it at no additional cost.

Of course, we strive for 100% customer satisfaction so if you are unhappy with a personalized item order we ask that you reach out to our customer service team ( and we will work with you to make things right.

Please note that once you order a personalized item we begin working on it right away so we cannot accept cancellations of personalized orders.